Lead Management

• Multiple Lead Management
• Lead Filter
• Upload and download of customer lists
• DNC
• Time-zone based Restrictions

Supervisor Management

• 3-way conference
• Call park and pickup
• Whisper
• Barge-in
• Call Snooping
• Call Intervention
• Standard reports and other range of reports
• Graphical Reports
• Callback management

Miscellaneous Features

• Multi campaign login for agents
• Scripts
• Custom Caller ID
• Hotkeys
• Call Recordings
• FTP Server option to store call recording
• Customizations
• 3rd Party Integrations via Rest API
• SIP and PRI Line Support
• Live agent monitoring
• SIP trunk management
• DID management
• 100% voice logging

Integration & Customization

Multiple CRM integration with leading CRM like Zendesk, freshdesk , leadsquared, ZOHO & Salesforce with below options :

• Single Sign On
• Pop Up
• Data Push

API Integration

FTP Integration

CRM Customization

Reports Customization